Information We Collect

When you reach out to us or work with our team, we collect information that helps us deliver better event analysis services. Here's what we typically gather:

Contact and Business Information

• Your name, email address, and phone number
• Company name and your role within the organization
• Business address and relevant contact details
• Communication preferences and time zones

Event and Project Data

• Event attendance records and participant information
• Registration data and demographic information
• Survey responses and feedback forms
• Performance metrics and engagement statistics
• Financial data related to event costs and revenue

Technical Information

Our website collects standard technical data including IP addresses, browser types, device information, and usage patterns. We use this information to improve our services and ensure our systems work properly for everyone.

How We Use Your Information

Your data serves specific purposes that directly benefit your event analysis projects. We don't use your information for unrelated marketing or sell it to third parties.

Service Delivery

• Creating comprehensive event analysis reports
• Developing customized performance dashboards
• Providing ongoing project communication and updates
• Delivering training and support for our reporting tools

Business Operations

• Processing payments and maintaining financial records
• Managing project timelines and deliverables
• Ensuring quality control across all client projects
• Handling customer support inquiries

Data Storage and Security

We take data protection seriously because your events often involve sensitive business information and personal details of participants.

Security Measures

• Encrypted data transmission using industry-standard SSL protocols
• Secure cloud storage with regular backup procedures
• Access controls limiting data access to authorized team members only
• Regular security audits and system updates
• Employee training on data privacy and security best practices

Data Location

Your data is primarily stored on servers located in Taiwan and other Asia-Pacific regions. When we occasionally use international cloud services, we ensure they meet Taiwan's data protection standards and provide adequate safeguards for cross-border data transfers.

Sharing and Disclosure

We don't sell or rent your information to anyone. However, there are specific situations where we may share data:

Service Providers

Sometimes we work with trusted third-party providers for specific services like cloud hosting, email delivery, or specialized analytics tools. These providers:

• Only access data necessary for their specific service
• Are contractually bound to protect your information
• Cannot use your data for their own purposes
• Must meet our security and privacy standards

Legal Requirements

We may disclose information when required by Taiwan law, court orders, or government regulations. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If Maxifyultrixpro is acquired or merged with another company, your information would transfer to the new entity under the same privacy protections outlined in this policy.

Your Rights and Choices

Taiwan's Personal Data Protection Act gives you several rights regarding your personal information. Here's how to exercise them:

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 15 business days.

Correction and Updates

If any of your information is incorrect or outdated, just let us know and we'll update our records immediately. You can also update most contact information through your client portal.

Deletion Requests

You can request deletion of your personal information, though we may need to retain certain records for legal or business purposes (like financial records for tax compliance). We'll explain what we can and cannot delete.

Processing Restrictions

You can ask us to limit how we process your information in specific circumstances, such as when you're disputing the accuracy of data or the lawfulness of our processing.

Data Retention

We don't keep your information forever. Our retention periods depend on the type of data and business requirements:

Project Data

• Event analysis reports: 5 years after project completion
• Raw event data: 3 years or as specified in our service agreement
• Communication records: 3 years from last interaction

Business Records

• Financial records: 7 years as required by Taiwan tax law
• Contract and legal documents: 10 years after expiration
• Marketing communications: Until you unsubscribe or request deletion

After these periods, we securely delete or anonymize the information so it can no longer identify you or your organization.

Cookies and Website Technology

Our website uses cookies to improve your experience and help us understand how people use our services.

Essential Cookies

These cookies are necessary for basic website functions like maintaining your login session and remembering your preferences. They can't be disabled without affecting site functionality.

Analytics Cookies

We use analytics tools to understand which content is most helpful and how to improve our website. This data is aggregated and doesn't identify individual users.

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website features.

Changes to This Policy

We review and update this privacy policy annually or when we make significant changes to our data practices. When we update the policy, we'll:

• Post the updated version on our website with a new effective date
• Email active clients about significant changes
• Provide a summary of major updates in plain language
• Give you time to review changes before they take effect

This policy was last updated in January 2025. Previous versions are available upon request.